How long does the order preparation take?
Every product is unique and it takes time to produce an order. We offer two working days order preparation as a standard promise.
If you need your order faster, you can upgrade to next working day order preparation or same working day order preparation on product pages under “Order Preparation Time”, before add to basket.
We accept same working day orders until 13:00. For same day orders, if it is checked out after 13:00, we will still prioritise your order to produce and dispatch same working day. But, if the production is fully booked or the order is completed after shipping closing, dispatch date can move to next working day.
As a company policy, we aim to produce all incoming orders as soon as possible by prioritising orders with shorter order preparation preferred. Accordingly we can upgrade your order to a faster production free of charge, if the production is available, but this is not a guaranteed service.
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